Refund policy

Returns

You may request a return within 14 days of receiving your order.

To start a return, please use the contact section on the homepage or contact us here: info@shipcheck.com

Please include your order number, name, email address, and the item you would like to return.

Return eligibility

To be eligible for return, the item must be:

• unused, clean, and undamaged
• complete and in its original condition
• returned with original packaging where possible
• accompanied by proof of purchase

Apparel items must be unworn, unwashed, and in new condition.

Return shipping

Customers are responsible for return shipping costs, unless the item was delivered damaged, defective, or incorrect.

We recommend using a tracked shipping method. We are not responsible for returned items lost during shipping.

Refunds

Once we receive and inspect the returned item, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods.

Additional shipping costs, such as express delivery, are non-refundable.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible via the contact section.

As mentioned, please include your order number, a short description of the issue, and photos of the product and packaging.

If the issue is confirmed, we will offer an appropriate solution, such as a replacement, repair, refund, or another remedy required by applicable law.